Impact Consulting Services

How can we help?

Helping businesses and people succeed

Virtual Administration Services

Power through your to-do list and work at maximum effectiveness, with your own personal PA on call. Highly experienced administrator and office manager will take time-consuming or mundane tasks off your hands.

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Impact CVs

Invest in your future with a professional CV and cover letter, targeted to catch the eye of your future employer (or automated ATS) and make YOU stand out and get the interviews. Free CV review available now.

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Training & Consulting

Flexible training solutions that make a measurable difference. Specialising in sales office training, individually designed to match your training needs and achieve results, with ongoing follow up coaching.

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Proof reading and copy editing

When it's important to get it right and communicate your message clearly and professionally, let us proof read or edit your text to create unambiguous and engaging content.

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Impact Consulting Services is a specialist training company providing high quality and cost-effective tailored training for sales, sales admin and service teams throughout the UK.

Hilary Furber is a professional trainer and coach based in Hampshire. She worked in sales and sales admin in the motor and financial services industries before joining The Pirbic Group in 1990 - a leading management consultancy in the forefront of sales and sales management training. An independent trainer since 2004, Hilary is a passionate advocate for service excellence and has measurably improved the effectiveness of sales and service teams in diverse industries. She has also helped countless job-seekers to obtain interviews, by revamping their CVs in a way that highlights their strengths and achievements and allows their unique personality and skill-set shine through more

Hilary will observe your sales people to analyse what needs to change for your team to deliver the results you need, then design a bespoke programme to achieve the necessary behavioural change. Hilary is eminently straightforward and practical, and this approach is evident throughout the training; this means delegates can relate to her real-world solutions presented without 'flannel' or jargon ... read more

Impact Consulting Services also offers virtual pa and administration services, and currently manages operations for The British Association of Sclerotherapists ... read more

Projects have included:
  • Mitsubishi Electric UK - set up hugely profitable UK-wide team of telephone account managers, with the primary brief of building relationships with smaller contractors who could be more profitably managed remotely. Designed and delivered all ongoing account management, team leader and sales admin team training and coaching for 11 years. The department grew from a headcount of 1 to over 25 in 3 branches, and it became one of the most profitable in the company.
  • Mitsubishi Electric Ireland - telephone account manager training and one to one coaching programme.
  • British Association of Sclerotherapists - virtual Operations Manager since 2010. Role incorporates membership secretary, events organiser, website administration, PR, advertising and promotion, email marketing, banking and book-keeping, secretary to the board.
  • LCH Clearnet - front-line team leader training with SDI®.
  • Connells - Developed telephone training programme, trained the trainer, carried out mystery shopping by telephone and in branches.
  • Hyperhidrosis Support Group - designed new website and project-managed the implementation (voluntary)
  • Besam Automatic Doors - Training project to convert reactive sales admin team to proactive internal sales people 
  • Hamworthy Heating - Internal and external sales training and follow up coaching, sales management training, service engineers customer service training
  • Woolley and Wallis estate agents, MacMillan Cancer Support, Teleflorist, Barclays Bank, Pioneer Friendly, London Zoo, BAe Systems, and numerous others.

An example of a 4 page CV submitted to Impact CV, rewritten and condensed to 2 pages

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HOW TO LAND YOUR DREAM JOB - A CV structure that works

We know that a CV has to grab a recruiter's attention in the first few seconds - but how to make your CV stand out? Read tips on what to include and what to leave out, and how to structure your CV.

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"Do the right things"

Overwhelmed by the multitude of tasks and demands? Everyone including the company cat clamouring for your attention? Unable to focus? You can't do it all, so where to start?

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Arguably more important than your CV, this is where you headline your specific experience or skills that are most relevant to the position. Top tips:

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  • 30 minute telephone consultation
  • Professionally written CV
  • Unlimited revisions until you are 100% satisfied
  • Final CV in Word and PDF format
  • 1 cover letter (normally £25)


  • Unlimited telephone consultation
  • Professionally written CV, targeted for a specific vacancy if required
  • Unlimited revisions until you are 100% satisfied
  • Final CV in Word and PDF format, ATS friendly
  • 2 cover letters, 1 targeted 1 spec (normally £30)
  • LinkedIn profile

Amazing Promos With Beautiful Backgrounds

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Various Promo pages that will allow you to break between sections in your website.